tony88 Privacy Policy

1. Information We Collect

tony88 collects personal information from users in various circumstances to ensure our services function properly and securely. The types of information we collect include:

• Account Registration Information: Username, password, email address, mobile phone number, date of birth and identity information such as identification card number (MyKad) for identity verification purposes.
• Financial Information: Details relating to the deposit and withdrawal methods you use, including e-wallet information (Touch 'n Go, Boost), DuitNow, FPX accounts and cryptocurrency wallets. Full account numbers or PINs are not stored by us.
• Platform Usage Information: Records of game activity, completed transactions, login dates and times, and preferences you have set in your account.
• Technical Information: IP address, device type, operating system, web browser type, and general location data collected automatically when you use the tony88 website or application.
• Communications With Us: The content of messages you send via live chat or email to our customer support team, including conversation records for quality control purposes.

2. How We Use Information

Personal information collected is used by tony88 for legitimate and transparent purposes, as follows:

• Account Management: Creating and maintaining your user account, processing registrations, and ensuring login security.
• Transaction Processing: Verifying and processing deposits and withdrawals using the payment method you choose, including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
• Identity Verification (KYC): Meeting international licensing compliance requirements through the Know Your Customer process to prevent fraud, money laundering and other illegal activities.
• Service Improvement: Analysing usage patterns to improve the interface, platform speed and overall user experience.
• Service Communications: Sending important notifications relating to your account, updates to terms and conditions, and relevant security information.
• Marketing Communications: With your consent, sending promotional information, bonus offers and platform updates. You may opt out at any time.
• Legal Compliance: Meeting legal and regulatory obligations imposed on internationally licensed online gambling operators.

3. Sharing Information With Third Parties

tony88 does not sell or rent your personal information. However, in certain circumstances, we may need to share information with selected third parties:

• Payment Service Providers: Payment gateways and financial service providers that process your transactions are bound by strict confidentiality agreements and are not permitted to use your data for other purposes.
• Game Software Providers: Game studios that supply content on our platform may receive limited technical data necessary to ensure games function correctly.
• Analytics Services: Third-party analytics tools that help us understand platform usage patterns. Data shared is in aggregate form without personal identification.
• Legal Compliance: When required by a regulatory body, court order or lawful law enforcement authority, we may need to disclose relevant information.

4. Data Security

tony88 implements various technical and organisational measures to protect your personal information from unauthorised access, loss or misuse:

• 256-bit SSL/TLS encryption for all data communications between users and servers
• Password storage using strong hashing algorithms — your actual password is never stored in a readable form
• Use of firewalls and intrusion detection systems monitored at all times
• Role-based access controls for internal staff — only those who need it may view your data
• Regular security audits and penetration testing by independent experts
• Established incident response procedures to address any data breach promptly

5. Cookies and Tracking Technologies

The tony88 website uses cookies and similar tracking technologies to improve user experience and ensure the platform functions smoothly.

Types of cookies we use:

• Essential Cookies: Required for basic website functions, including session authentication and language preferences. These cookies cannot be disabled without affecting core platform functionality.
• Performance Cookies: Collect information about how you use the website to help us identify areas for improvement. This data is collected in aggregate form without identifying you personally.
• Functional Cookies: Store your preferences such as language, display settings and login information for convenience on repeat visits.
• Analytics Cookies: Used to understand traffic patterns and user behaviour for product and service improvement purposes.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of our platform.

6. User Rights Relating to Personal Data

As a tony88 platform user, you have certain rights regarding your personal information. These rights include:

• Right of Access: You have the right to request a copy of the personal information we hold about you. This request will be processed within a reasonable timeframe.
• Right of Correction: If the information we hold is inaccurate or incomplete, you may request a correction through your account settings or by contacting customer support.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal information. However, this request may be limited by legal obligations or valid operational requirements.
• Right to Withdraw from Marketing: You may opt out of marketing communications at any time via the unsubscribe link in emails or by contacting us directly.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider, subject to technical practicality.
• Right to Complain: If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority.

To exercise any of the above rights, please contact the tony88 customer support team, which operates 24/7 via live chat or email.

7. Disclosure to Authorities

tony88 operates under international licensing and complies with the compliance standards set by relevant regulatory bodies. In the following circumstances, we may need to disclose user information to authorities:

• When directed by a valid court order or seizure warrant issued by a law enforcement body with the relevant jurisdiction
• To meet anti-money laundering (AML) and counter-terrorism financing (CFT) reporting requirements as required by our licensing framework
• In investigations related to fraud, identity theft or other illegal activities involving our platform
• To protect the rights, property or safety of tony88, its users or the public where there is significant risk of harm

In all of the above cases, we will endeavour to notify affected users where permitted by law and where doing so does not compromise an ongoing investigation.

8. Amendments to This Privacy Policy

tony88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When amendments are made:

• The updated version will be published on this website with the new amendment date clearly indicated
• For material amendments, we will notify registered users via email or in-platform notification
• Continued use of the tony88 platform after the amendment's effective date is considered acceptance of the updated terms
• If you do not agree with the amendments, you have the right to close your account and stop using our services

We recommend that you review this Privacy Policy periodically to ensure you are always aware of how we manage your information.

9. Contact Us Regarding Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, the tony88 customer support team is ready to help.

We offer 24/7 support in Malay and English through the following channels:

• Live Chat: Available directly within the tony88 platform, handled by trained support agents at all times
• Email: [email protected] — for written enquiries that require documentation or official records

We are committed to responding to all privacy-related enquiries thoroughly and within a reasonable time. Please include the subject "Privacy Policy Enquiry" when contacting us by email to ensure your enquiry is handled by the right team.